Frequently Asked Questions (FAQ)

1. Where are your stores located?

We are located on Flinders Street in the old Public Trustee building with Mission 2 Repair.

2. What are the trading hours for each store?

Monday to Friday - 9.00 AM to 5.00 PM

3. Can anyone bring in machines for repair?

Yes, we can repair machines for anyone including home users, businesses, and educational institutions.

4. I am in charge of an educational institution or a business, can I get someone to pick up our broken machine(s)?

Yes, for regular centralised pickups we can definitely arrange a simple system for your organization. Please contact us to arrange this.

5. How often should I get my machine serviced?

We recommend your machine should come in for an all points service check every 6 months. If your Apple computer is under warranty, we can do a free health check anytime to ensure there is no issues with the computer.

6. Can the Mac Doctors upgrade my computer?

Hardware upgrades are very limited with new Macs and PC's however we are happy to look into upgrade options. 

7. I am looking for a backup solution to suit my needs, can you guys help with this?

Yes, from small data backup drives to large corporate RAID and NAS solutions, we love backups! Send us an email or contact us, and we will help work out a custom solution for you.

8. How long will my repair take?

Generally diagnostics are done within 1 business day and most repairs are completed within 3 business days. Some repairs can be done sooner depending on parts availability.

9. How will you notify me of the status of my repair?

We have an automated status update system which will automatically notify you via SMS and E-mail with job statuses, so you are always be kept up to date with your repair.